1. Introduction
 

This Privacy Policy explains how Rinse & Repeat (“the Business”) collects, uses, stores and protects personal information relating to customers and individuals who contact the Business.

The Business is committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


 
2. Data Controller
 

The data controller responsible for personal information processed by the Business is: Rinse & Repeat
Owner: Gonz Rocha
Email: rinse-repeat@outlook.com
Telephone: +44 7864 507177


 
3. Personal Information Collected
 

The Business may collect and process the following information where necessary to provide its services and operate the business:

• Name and contact details

• Property or service address

• Telephone number and email address

• Details of enquiries, quotations and bookings

• Details relating to services provided

• Photographs of properties where required for quotations, records or completion of work

• Payment and invoicing information

• Communications and correspondence relating to services

• Any other information voluntarily provided by the customer

The Business will only collect information that is relevant and reasonably necessary for its legitimate business purposes.


 
4. How Personal Information Is Used
 

Personal information may be used for the following purposes:

• Responding to enquiries and quotation requests

• Providing and administering exterior cleaning services

• Arranging appointments and communicating with customers

• Preparing quotations and invoices

• Processing and recording payments

• Maintaining appropriate business and service records

• Managing customer queries, complaints or disputes

• Complying with legal, accounting and regulatory obligations

• Protecting the legitimate interests and legal rights of the Business

Personal information will not be sold, rented or otherwise provided to third parties for their own marketing purposes.


 
5. Lawful Basis for Processing
 

The Business will process personal information where there is a lawful basis to do so under applicable data protection legislation.

This may include:

• Contract: where processing is necessary to provide services requested by a customer or to take steps prior to entering into an agreement.

• Legal obligation: where processing is necessary to comply with applicable legal, accounting or tax requirements.

• Legitimate interests: where processing is necessary for the reasonable operation and administration of the Business, provided that these interests do not override the individual's rights and freedoms.

• Consent: where consent is required and has been provided.
  
  
   

6. Disclosure of Personal Information
 

Personal information may be disclosed to third parties where this is reasonably necessary for the operation of the Business or where required by law.

This may include service providers such as:

• Accountants or professional advisers

• Payment processing providers

• Website, email or IT service providers

• Booking or customer-management systems

• Other suppliers providing services necessary to operate the Business

Where third parties process personal information on behalf of the Business, appropriate measures will be taken to ensure that the information is handled securely and in accordance with applicable data protection requirements.

Personal information will not be disclosed where there is no lawful basis for doing so.


 
7. Retention of Personal Information
 

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected.

Certain records, including financial and accounting information, may be retained for longer periods where required by law or for the establishment, exercise or defence of legal claims.

When personal information is no longer required, it will be securely deleted or disposed of as appropriate.


 
8. Data Security
 

The Business takes reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to information that is reasonably required for legitimate business purposes.


 
9. Customer Rights
 

Under applicable data protection legislation, individuals may have certain rights in relation to their personal information, including:

• The right to request access to personal information held about them

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of personal information in certain circumstances

• The right to restrict processing in certain circumstances

• The right to object to certain types of processing

• The right to data portability in circumstances where this applies

• The right to withdraw consent where processing is based on consent

Requests relating to personal data should be submitted using the contact details provided in Section 2.


 
10. Cookies and Website Usage
 

This website is operated using the Wix website platform. Cookies and similar technologies may be used to ensure that the website operates correctly, maintain website security, and provide the functionality required for visitors to use the website.

Cookies may also be used to collect limited information about how visitors use the website, where applicable, in order to maintain and improve its performance and functionality.

Where consent is required by applicable law for the use of non-essential cookies or similar technologies, appropriate consent will be obtained.

Visitors can manage or restrict cookies through their browser settings. Please note that disabling certain cookies may affect the functionality of the website.


 
11. Complaints
 

Any concerns regarding the handling of personal information should initially be addressed to the Business using the contact details provided above.

Individuals also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO.


 
12. Changes to This Privacy Policy
 

This Privacy Policy may be updated from time to time to reflect changes in the Business, its services, data-processing activities or applicable legal requirements.

Any changes will be published on this page, and the Effective Date at the beginning of this Privacy Policy will be updated accordingly.

Visitors are encouraged to review this Privacy Policy periodically to remain informed about how personal information is handled.